FAQs
AEP Heating Oil in Winfield, PA
Keeping Your Home or Business Warm Heating Oil
We proudly offer an affordable delivery plan and trusted emergency service when you need it. Don’t let your home or business stay in the cold.
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Off-Road Diesel for a Variety of Industrial Needs
Keep your projects on time from construction to industrial sites with a schedule that fits your individual needs so you can remain under budget.
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On-Road Diesel that Keeps Your Vehicles Moving
From highway fleets to school buses and municipal vehicles, we help you keep your community moving.
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Ready to Help Those in Need Through LIHEAP
AEP Heating Oil is ready to serve those in need of help with their heating bills through LIHEAP. Contact one of our trusted representatives today to learn more.
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Get quick answers about heating oil delivery, off-road and road diesel, LIHEAP support, automatic delivery, bulk fuel, and emergency service.
1. What is the minimum order size for heating oil or diesel?
Most heating oil providers require a minimum delivery-typically around 100 gallons for residential or commercial accounts. AEP can set its own minimum based on tank sizes and logistics.
2. How do I place an order, and how will it be charged?
You can order by phone, email, or online. Charges are applied when the fuel is delivered. If you order a “fill,” you’ll be charged for your tank’s capacity; if it doesn’t take the full amount, only what actually goes in will be billed.
3. How quickly will my delivery arrive?
AEP offers 24/7 emergency delivery. Regular orders are fulfilled within 1-2 business days, subject to scheduling, weather, and road conditions.
4. What should I do if I'm out of oil and have no heat?
In emergencies, try to retain heat by sealing drafts and using safe alternate sources like a wood stove or space heater. Some customers may safely burn a few gallons of kerosene or diesel in their heating system until delivery arrives-always follow manufacturer guidelines.
5. What is a "Prime & Start"?
If your system loses prime due to running out of fuel, you may need a “Prime & Start” service to get air out of the lines so your burner restarts. AEP can provide this if arranged with your delivery.
6. Do I need to be home for the delivery?
Not usually. As long as the delivery driver has clear access to your tank’s fill point, you don’t need to be present. On your first delivery, especially with indoor tanks, you may be contacted to schedule a safety inspection.
7. What is LIHEAP, and can it help me?
The Low-Income Home Energy Assistance Program (LIHEAP) offers one-time cash grants (typically between $200-$1,000) to help low-income households with heating bills. These are paid directly to fuel providers and do not need to be repaid.
8. Am I eligible for LIHEAP?
Eligibility is based on household size and income. You don’t need to be receiving other public assistance, nor do you need unpaid heating bills to qualify. Both renters and homeowners are eligible.
9. What if I'm in a heating crisis?
LIHEAP crisis grants may be available if you’re facing emergency situations such as fuel shortages (less than ~15-day supply), broken heating systems, or a shutoff notice. These grants are intended to provide immediate assistance.
10. When can I apply for LIHEAP in Pennsylvania?
For the next heating season (2025-2026), applications typically open in November. Be sure to check early due to limited funding.
11. Do you deliver heating oil to farms and agricultural properties?
Yes! AEP Heating Oil proudly serves farms and agricultural businesses throughout the Winfield, PA region and surrounding rural areas. Whether you need heating oil for barns, workshops, or other outbuildings, we’ve got you covered with reliable and timely deliveries.
12. What types of tanks or systems do you deliver to in rural areas?
We deliver to a wide variety of tanks and systems, including above-ground and underground tanks commonly used on farms and rural properties. If you’re unsure if your setup qualifies, give us a call and we’ll be happy to guide you.
13. How do I know if I'm within your rural delivery area?
If you’re located in or around Winfield, PA — including outlying townships and rural roads – chances are you’re already within our service area. Contact us with your address, and we’ll confirm your eligibility and delivery schedule.
14. Do you offer larger volume discounts for farms or commercial properties?
Yes, we offer competitive pricing and volume-based discounts for farms, ag operations, and businesses that require larger quantities of heating oil. Reach out to request a custom quote based on your usage needs.
15. What should I do if I run out of heating oil in a remote area?
We offer emergency delivery services, even in hard-to-reach or remote locations. Call us right away, and we’ll prioritize your delivery to get your system back up and running as soon as possible – day or night.
